Privacy Policy

Bridgegate Property Group (PTY) Ltd
Effective Date: September 2024

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Introduction

Welcome to the privacy policy of Bridgegate Property Group t/a Bridgegate Invest (“we,” “us,” “our”). This policy applies to our website, mobile applications, and related services (collectively, the “Services”). We are committed to protecting your personal information and your right to privacy in accordance with applicable data protection laws, including South Africa’s Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

This policy explains what personal data we collect, how we use it, and your rights regarding your personal information.

1. What Information We Collect

We collect various types of personal and sensitive information, including data necessary for providing our property investment services:

Information You Provide to Us:

• Personal Identification Information: Your name, email address, phone number, physical address, and any other information you provide when registering or using our Services.
• Financial Information: This includes sensitive data such as mortgage bond information, bank account details, investment history, and other financial data necessary for transaction processing and investment decisions.
• Property and Rental Information: Property details, rental income data, property yields, tenant data, and other property-related information that helps you track your property performance and helps us analyse market trends.

Information Automatically Collected:

• Usage Data: Information about how you interact with our Services, such as your IP address, browser type, device identifiers, and browsing activity.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience on our platform. (See Clause 6: Cookie Policy for details).

2. How We Use Your Information

We use your personal and sensitive information for the following purposes:

• Service Delivery and Improvement: To provide, maintain, and improve our Services, including processing transactions, offering personalised investment recommendations, and enhancing user experiences.
• Transaction Processing: To process your investments, including managing mortgage bonds, rental income, and other property-related transactions.
• Data Analysis: To analyse property market trends and user behaviour across the platform, which helps us improve our offerings, investment strategies, and user experience.
• Market Research: We use aggregated, anonymised datasets derived from your data to conduct market research and share insights with partners for strategic purposes. Your individual data is not shared or sold to third parties.
• Legal Compliance: To comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing (for GDPR users)

We rely on the following legal bases for processing your personal information:

• Consent: Where you have given explicit consent for data processing.
• Contract: Where processing is necessary for the performance of a contract.
• Legal Obligation: Where we must comply with the law.
• Legitimate Interest: For purposes such as improving our services, analysing trends, conducting market research, and protecting our legal rights.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it under the following circumstances:

• Service Providers: We share personal information with third-party service providers who assist in providing our Services (e.g., hosting, payment processing, or customer support). These providers are bound by confidentiality agreements and may only use your data for the purposes we specify.
• Partners for Market Research: We may share aggregated, anonymised data sets with partners for market research and analysis. This data does not identify you personally and is used solely to provide insights into market trends and investment performance.
• Legal Obligations: To comply with applicable laws, regulations, or legal requests from authorities.
• Protection of Rights: Where necessary, we may disclose information to protect our legal rights, property, or safety, or that of others.

5. International Transfers

If we transfer your personal information to service providers outside of your country (including countries outside the European Economic Area for GDPR users), we ensure that appropriate safeguards are in place to protect your information, such as data transfer agreements based on standard contractual clauses.

6. Cookie Policy

Cookies and similar tracking technologies are small text files stored on your device when you visit our website. These technologies help us enhance your user experience, track usage patterns, and offer personalised services.

Types of Cookies We Use:

• Essential Cookies: These are necessary for the operation of our website (e.g., enabling you to log in to secure areas).
• Performance Cookies: These help us understand and improve the performance of our website by tracking user interactions.
• Functional Cookies: These allow us to remember your preferences, such as language settings or layout customisation.
• Advertising Cookies: These track your browsing habits to show you relevant advertisements.

Managing Cookies:

You can control and manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

7. Security and Your Rights

We take the security of your personal information seriously. We implement various technical and organisational measures, such as encryption and secure data storage, to safeguard it from unauthorized access, loss, or disclosure.

Your Rights (Under POPIA and GDPR)

You have the following rights regarding your personal information:

• Access: The right to request access to the personal information we hold about you.
• Rectification: The right to request corrections to any inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal information where it is no longer necessary for the purposes it was collected.
• Restriction: The right to request restriction of processing in certain circumstances.
• Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another service.
• Objection: The right to object to the processing of your personal data based on legitimate interests, or where your data is used for direct marketing purposes.
• Withdraw Consent: If we process your information based on consent, you can withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing before the withdrawal.

To exercise any of these rights, or if you have concerns about how your data is handled, please contact us at support@bridgegateinvest.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this policy reflects the most recent changes. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please get in touch with us at support@bridgegateinvest.com
For our postal address please get in touch with us directly.